When I am connecting, I only hear some high pitched tones.

As always, first reboot your computer to rule out any Windows problems.  If that doesn't fix it, it can be caused by a problem with your phone line or a problem with your modem.  Here are some things to do to be sure it's not your phone line:

• If you have another phone line, plug your computer into the other line
• Unplug other phone devices plugged into the same line to eliminate noise
• Plug a phone into the computer line and pick it up to hear any static or echoes
• Try again during different weather conditions
• Try again during a different time of the day

If these things don't help, it may be a problem with the modem.  Check with the manufacturer of you modem for upgrades to your hardware and software.  You may also check www.windrivers.com for upgrades if you cannot find one from your manufacturer.

Vance.Net uses 3COM/USR equipment to answer your internet calls.  This equipment uses the latest 56k v.90 technology to provide 56k and ISDN connections which is compatible with new v.90 modems and older x2 modems.  K56Flex modems may not adequately connect to Vance.Net for a satisfactory experience on the internet.  If you have a K56Flex modem, check with your modem manufacturer for an upgrade to the v.90 protocol.  Alternatively, you may dial our 33.6kbps line.